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Privacy policy

 

Last modified date: May 18th, 2024

 

This privacy policy ("Privacy Policy") details how Solarwise ("Solarwise," "we," "our," or "us") gathers, utilizes, and shares your information. This Privacy Policy applies when you visit our website www.solarwise.vet (the "Website"), reach out to our customer service, engage with us on social media, or interact with us in any other way.

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from you or that you may provide ("Personal Information") on the Website and any of its related products and services (collectively, "Services"), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We may revise this Privacy Policy from time to time. If we make any modifications, we will notify you by updating the date at the top of this policy. We encourage you to periodically review this Privacy Policy to stay informed about how we manage your information and your available choices.

Table of contents

  1. Collection of Information

  2. Use of Information

  3. Disclosure of Information

  4. Retention of Information

  5. Cookies and Tracking Technologies

  6. Data Analytics

  7. Data Security

  8. Data Subject Rights

  9. International Data Transfers

  10. Services on Other Platforms

  11. Changes to the Privacy Policy

  12. Contact Information

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Website, pages of the Website that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).

We receive and store any information you knowingly provide to us when you create an account, fill out any forms on the Website, or connect your VeWorld crypto wallet. When required, this information may include the following:

  • Account details (such as username, unique user ID, password, etc.)

  • Contact information (such as email address, phone number, etc.)

  • Basic personal information (such as name, country of residence, etc.)

  • Cryptocurrency wallet information (such as wallet address, transaction history, etc.)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

 

Services on Other Platforms

Our services may be sold on other platforms such as Maas by Vechain and connected through DAPPs to VeWorld and other similar platforms. When using these services, please be aware that their respective privacy policies also apply, and we encourage you to review them. We are not responsible for the privacy practices of these other platforms, and our Privacy Policy applies only to the information we collect through our Website and Services.

Use of Information

We act as a data controller and a data processor when handling Personal Information. Our role may differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we determine the purposes and means of the processing of Personal Information.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions.

In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:

  • Create and manage user accounts

  • Send product and service updates

  • Respond to inquiries and offer support

  • Request user feedback

  • Improve user experience

  • Enforce terms and conditions and policies

  • Protect from abuse and malicious users

  • Respond to legal requests and prevent harm

  • Run and operate the Website and Services

Disclosure of Information

Depending on the requested Services or as necessary to complete any transaction or provide any Service you have requested, we may share your information with our contracted companies and service providers (collectively, “Service Providers”) we rely upon to assist in the operation of the Website and Services available to you and whose privacy policies are consistent with ours or who agree to abide by our policies with respect to Personal Information.

Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions.

We may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of Information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, as long as your user account remains active, to enforce our Policy, resolve disputes, and unless a longer retention period is required or permitted by law.

We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.

Cookies and Tracking Technologies

Our Website and Services use “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for security and personalization, and for statistical purposes. Please note that you have the ability to accept or decline cookies. Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies if you prefer.

Data Analytics

Our Website and Services may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website and Services, what pages they visit and for how long, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website and Services.

Data Security

No data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

As the security of Personal Information depends in part on the security of the device you use to communicate with us and the security you use to protect your credentials, please take appropriate measures to protect this information.

Data Subject Rights

As a data subject, you have the following rights under applicable data protection laws, which you can exercise by contacting us at info@solarwise.vet:

  • Right to Access: You have the right to request access to the personal data we hold about you.

  • Right to Rectification: You have the right to request that we correct any inaccuracies in your personal data.

  • Right to Erasure: You have the right to request the deletion of your personal data.

  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data.

  • Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

  • Right to Object: You have the right to object to the processing of your personal data under certain conditions.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Solarwise operates globally, and your personal data may be transferred to, stored, or processed in jurisdictions outside your home country, including Switzerland and the United States. We ensure that such transfers are conducted in compliance with applicable data protection laws and that your personal data is safeguarded through the use of appropriate contractual clauses or other approved mechanisms.

Services on Other Platforms

Our services may be sold on other platforms such as Maas by Vechain and connected through DAPPs to VeWorld and other similar platforms. When using these services, please be aware that their respective privacy policies also apply, and we encourage you to review them. We are not responsible for the privacy practices of these other platforms, and our Privacy Policy applies only to the information we collect through our Website and Services.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will post a notification on the main page of the Website. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Privacy Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

Solarwise
www.solarwise.vet
info@solarwise.vet

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

*Updates are still being made*

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